An important message regarding COVID-19. We are here for you and accepting emergency visits

COVID-19 Update – An important message regarding COVID-19. We are here for you and accepting emergency visits



Your oral care is our number one priority and if you or your family member has a dental emergency, we are here for you.
If this is an emergency please call our main number immediately, so we can actively address your needs. You can also visit www.hellodent.com to find immediate urgent care options or to request a future appointment.  We will be reaching out to reschedule all of your routine visits once normal operations resume.

Our practice undertakes industry best-in-class infection prevention and control measures, and we strongly believe that with sufficient protective measures in place, a dental practice represents a safe and low-risk environment for our patients.

For all patient visits, we:  

  • Perform a risk assessment and screen all patients in advance of the appointment and upon arrival at the clinic
  • Observe meticulous hand hygiene practices throughout the day and hand washing before putting on PPE or handling anything that the patient may handle
  • Wear appropriate personal protective equipment during the appointment and interactions with patients and their environments, such as gloves, mask, eye protection, and gowns, as required

Between patient visits, we:  

  • Clean, disinfect and sterilize all instruments
  • Wipe all operatory surfaces with disinfectant

In the reception area, we:

  • Disinfect all counters and surfaces
  • Make antibacterial hand rub available

At least daily, we:  

  • Empty standard garbage receptacles and change liners
  • Clean floors (vacuum/dry mop and wet mop)
  • Clean and disinfect high touch wall features (light switches, thermostat, door handles, ledges, etc.)
  • Clean reception area, administrative areas and rooms
  • Clean and disinfect all bathrooms

We keenly recognize our shared obligation and duty to minimize the spread of COVID-19 and to protect the health and wellbeing of our patients, staff and the broader community.

 


 

March 16, 2020

Dear valued patient,

Our practice undertakes industry best-in-class infection prevention and control measures, and we strongly believe that with sufficient protective measures in place, a dental practice represents a safe and low-risk environment for our patients.

We also keenly recognize our shared obligation and duty to minimize the spread of COVID-19 and to protect the health and wellbeing of our patients, staff and the broader community.

As you may be aware, the Royal College of Dental Surgeons of Ontario (RCDSO) has released recommended steps for its members to take.

They are strongly recommending that “all non-essential and elective dental services should be suspended immediately. Emergency treatment should continue”.

This decision will be revisited again the first week of April.

As such, we will be reaching out to you to reschedule all routine and non-essential dental procedures until the risk of transmission is lower, not only in your practices but in the community at large.

You will be receiving a phone call shortly to reschedule should you have an upcoming appointment. If you would like to reach out to us directly please call 705 444-1500. Be mindful of the fact that there maybe a large numbers of calls coming through today and this week and as such we will try our best to answer them in a timely manner.

Your oral care staff at,

Collingwood Dental Centre

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